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About
Most of my time goes into understanding what people actually need from AI products, then working with engineers and designers to build it. I prototype quickly, learn from what breaks, and iterate until something clicks. The interesting part is usually in the details that nobody thought to specify upfront.
Areas of Expertise
Experience
Seven years of figuring out how to make AI work for real people in real situations.
Product Lead, Conversational AI
Consulting on AI products from early discovery through launch. Most of the work is helping teams figure out what they actually need before writing any code. The rest is translating that into something engineers can build.
AI Operations Support
Built internal tools and workflows to help support teams work faster. Spent a lot of time documenting patterns that kept coming up, so others wouldn't have to solve the same problems twice.
AI Content Designer
Designed knowledge bases and content systems for self-service. The goal was always reducing the number of times someone had to ask for help by making the first answer actually useful.
Conversation Design Manager
Managed chatbots and voice assistants for contact centers across Latin America. Four years of learning what makes people trust a machine enough to have a conversation with it.
Along the way: improved containment rates to 95% on a banking support product, cut deployment times from weeks to days by standardizing our approach, and helped teams ship faster by documenting what actually works. The numbers matter, but what I remember most is the problems that seemed impossible until they weren't.
Working on something interesting? I'd like to hear about it.
Get in TouchProjects
A few things I've worked on. Each one taught me something I didn't expect.
Click to explore
Skills
The things I reach for most often when solving problems.
AI & Machine Learning
- Large Language Models
- Conversational AI
- Agentic AI
- Prompt Engineering
- RAG Systems
- Virtual Assistants
Product
- Product Strategy
- Roadmaps
- User Research
- Rapid Prototyping
- MVP Development
- Sprint Planning
Technical
- REST APIs
- Python
- JavaScript
- Webhooks
- Voiceflow
- Dialogflow
Tools
- Figma
- Jira
- Notion
- n8n
- Linear
- Confluence
Contact
If you're building something with AI and want to think through it together, reach out.
Whether it's a project, a question, or just something you noticed about AI lately that made you think. I enjoy those conversations.